Effective Date: 9/21/2025
Welcome to The Renshaw Company ("Company," "we," "our," or "us"). By using our services—including landscaping, lawn care, and pressure washing—you ("Customer," "you," or "your") agree to the following Terms and Conditions. Please read carefully.
1. Services Provided
We provide a range of exterior and property care services, including but not limited to:
Lawn mowing and general lawn care
Mulching and landscape bed maintenance
Sod installation and yard restoration
Gutter cleaning
Pressure washing (driveways, roofs, exterior walls, patios, decks, fences, etc.)
Service availability may vary depending on location and season.
2. Quotes and Estimates
All quotes are free and provided based on the information you submit online, by phone, or in person.
Final pricing is subject to confirmation after an on-site assessment.
Services will not begin until you accept the final estimate.
3. Customer Responsibilities
Customer is responsible for providing access to the property, including clearing driveways, yards, and service areas of vehicles, furniture, or personal items.
Customer must disclose any underground utilities, irrigation systems, or fragile landscaping features prior to service.
4. Payment Terms
Payment is due upon completion of services unless otherwise agreed upon in writing.
We accept cash, check, and approved electronic payments.
Late or missed payments may be subject to additional fees.
5. Communication & Messaging Consent
By providing your phone number or email through our website, booking form, or over the phone, you consent to receive business-related communications, which may include:
SMS/text messages
Phone calls
Emails
Opt-In Consent
Submitting your information is considered express consent to contact you about scheduling, quotes, service reminders, and promotional offers.
Opt-Out Rights
Reply “STOP” to any SMS to stop text messages.
Use “unsubscribe” links at the bottom of emails to stop promotional emails.
Contact us directly to opt out of calls.
We will promptly honor your opt-out request. You may still receive service-related communications such as confirmations, invoices, or urgent updates.
6. Scheduling, Cancellation & Rescheduling
Appointments may be canceled or rescheduled with at least 24 hours’ notice.
Same-day cancellations may result in a fee to cover lost time and scheduling.
7. Liability
We strive to perform services safely and professionally. However, we are not responsible for damage to pre-existing conditions, fragile materials, improperly installed sod, or structural weaknesses revealed during cleaning.
Landscaping results depend on weather, soil, and property conditions outside of our control.
8. Data Collection & Use of Cookies
Our website and booking forms may use cookies and tracking technologies through GoHighLevel CRM.
This helps us improve customer experience, service follow-up, and advertising campaigns (including remarketing).
By using our website, you consent to such data tracking.
9. Use of Advertising
By opting into our services, you understand that digital advertising (including social media ads) may be used to promote our services.
Customer data is never sold, but may be used internally to improve targeting, communication, and marketing effectiveness.
10. Updates to Terms
We reserve the right to update these Terms at any time. Any updates will be posted on our website with the effective date shown.
11. Contact Us
For questions about these Terms or to update your communication preferences, please contact:
The Renshaw Company
+1 (423) - 605 - 5665
